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I’m having issues with enrolling my online account, what do I do?

In order to access online banking, you will need to enroll by creating a username and password. Setting up your PC Financial account is quick & simple, and will help you manage all your accounts, track your rewards, and get support.

Before You Begin

  • Make sure your PC Financial Mastercard® is on hand

  • Make sure you have access to the email registered to your account for verification purposes

Steps (Desktop/Mobile)

  1. Visit the Online Enrollment (opens in a new window)External link page and register for online banking

  2. If you are having issues with the personal questions asked to verify your account, please remember that they will match your latest profile information

  3. If you are having issues with setting a password, please make sure to follow the password requirements stated below the password field and ensure all three indicators have a checkmark

  4. Once enrolled, you will be automatically logged in and asked to validate your email. Please make sure you validate the email link in your inbox before clicking/tapping on "Continue" as you will not be able to log in otherwise

Helpful tip

Download the PC Financial mobile app and enroll directly from there. You can set up biometrics and never worry about a password again!

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Related questions

  • Why am I being asked to verify my account even when I am logging in from a trusted device?
  • How do I reset my password online?
  • How do I recover my username online?
  • What if I cannot verify the One-Time Passcode (OTP), or I enter the One-Time Passcode (OTP) incorrectly?
  • I can’t access my online account anymore. What do I do to get access to my online account?
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President's Choice Financial Mastercard is provided by President's Choice Bank. PC Optimum program is provided by President’s Choice Services Inc.