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Managing your account

  • What features are included with a PC Financial Mastercard online account?
  • How do I sign in for the first time?
  • How do I manage my PC Financial online account notification or communication preferences?
  • What should I do if my card is lost, stolen or damaged?
  • Can I temporarily lock my President’s Choice Financial Mastercard?
  • What do I do if I damaged my President’s Choice Financial Mastercard and need a new one?
  • Can I request a credit limit increase or decrease?
  • How do I change my PIN on my President’s Choice Financial Mastercard?
  • How often do I have to make a payment on my President’s Choice Financial Mastercard account?
  • What is the minimum payment on my President’s Choice Financial Mastercard?
  • How can I resolve my concerns with President’s Choice Financial?
  • Can my authorized user have access and manage my account online too?
  • How can I manage my Authorized Users in my online account?
  • I've submitted an online request. When will my request be completed?
  • How do I protect the security of my PIN?
  • How do I change my account nickname?
  • What is a 2 step verification?
  • Can I request convenience cheques for my President’s Choice Financial Mastercard account?
  • Can I download my PC Financial Mastercard® transactions to a file that can be used with third-party software?
  • How do I set up a pre-authorized payments with my PC Money™ Account?
  • How long does it take for a pending transaction to post to my account?
  • Can I change or remove my Overdraft Protection limit?
  • Should I pay off my Overdraft Protection balance on time? What happens if I miss a payment?
  • Why are you no longer allowing cryptocurrency transactions?
  • Can I see a breakdown of how many points I earned from Loblaw banner stores and Shoppers Drug Mart® stores with my PC Insiders™ World Elite® Mastercard®?

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President's Choice Financial Mastercard is provided by President's Choice Bank. PC Optimum program is provided by President’s Choice Services Inc.