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Why am I having trouble spending my points in-store?

If you are an Authorized User of a PC Financial Mastercard, you will not see or have access to your primary cardholder’s points balance unless the primary cardholder chooses to add you to their Household. Please speak to the primary cardholder of your account. Learn more about how to pool points and what creating a household is all about here (opens in a new window)External link.

If you still have trouble spending your points and you have already accepted the Terms and Conditions, please call 1 866 727 6468 (opens in a new window)External link for assistance. 

Related questions

  • How do I redeem my PC Optimum points?
  • As a President’s Choice Financial customer, do the PC Optimum Terms and Conditions apply to me?
  • Do PC Optimum points expire?
  • How can I check my PC Optimum points balance?
  • Why is there no value summary page available for all my cards?
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President's Choice Financial Mastercard is provided by President's Choice Bank. PC Optimum program is provided by President’s Choice Services Inc.