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Voluntary Codes of Conduct and Public Commitments

President’s Choice Bank (PC Bank) Voluntary Codes of Conduct and Public Commitments

PC Bank is dedicated to providing exemplary service and fostering a relationship of trust with our valued customers, simplifying financial products to help Canadians Live Life Well®. As part of this commitment, we adhere to a series of Voluntary Codes of Conduct and Public Commitments.

These non-legislated commitments represent a formal undertaking by PC Bank to conduct business in a responsible and transparent manner, prioritizing the well-being of our customers and the communities we serve.

Voluntary Codes of Conduct Monitored by FCAC Applicable to PC Bank

  • Canadian Bankers Association: Code of Conduct for Authorized Insurance Activities
  • Code of Conduct for the Payment Card Industry in Canada
  • Principles of Consumer Protection for Electronic Commerce: A Canadian Framework
  • Canadian Bankers Association: Code of Conduct for the Delivery of Banking Services to Seniors
  • Canadian Code of Practice for Consumer Debit Card Services

Public Commitments Monitored by FCAC Applicable to PC Bank

  • Canadian Bankers Association: Commitment on Powers of Attorney and Joint Deposit Accounts
  • Canadian Bankers Association: Commitment on Modification or Replacement of Existing Products or Services
  • Fraud protection – Mastercard Zero Liability Protection
  • Canadian Bankers Association: Online Payments
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President's Choice Financial Mastercard is provided by President's Choice Bank. PC Optimum program is provided by President’s Choice Services Inc.