Customers rank PC Financial #1 in inaugural J.D. Power Canada credit card satisfaction study
TORONTO, Sept. 10, 2018 /CNW/ - Choosing a credit card is an important decision for many Canadians and a new credit card customer satisfaction study has President's Choice Financial in the top spot. The acknowledgement comes as part of a first-ever Canada Credit Card Satisfaction Study led by J.D. Power, drawing on feedback from more than 6,000 Canadian consumers.
"We are extremely grateful to our customers for showing their appreciation for our cards and recognizing us as #1," said Barry Columb, President and CEO of PC Financial. "We are committed to providing Canadians with a simple, more rewarding credit card experience."
The J.D. Power study measured overall customer satisfaction through a number of categories including credit card terms, rewards, customer interaction, communication, key moments and benefits. PC Financial took top marks in rewards and credit card terms, scoring significantly higher than the industry average.
The credit card market in Canada is evolving according to J.D. Power. Canadians want more from their cards in the form of rewards, and benefits but also demand clear terms, and genuine concern in support situations.
Full results from the J.D. Power 2018 Canada Credit Card Satisfaction Study can be found at canada.jdpower.com.
About President's Choice Financial
President's Choice Financial® services are a unique financial service offering designed by Loblaw Companies Limited. For more information, visit www.pcfinancial.ca or follow us on Facebook, Twitter @pcfinancial and YouTube.
SOURCE President's Choice Financial