PC Financial®

PC Bank Accessibility Plan

PC Bank recognizes that accessibility is a key feature of inclusivity for all Canadians. We are dedicated to identifying, removing, and preventing barriers for colleagues, customers, and stakeholders with disabilities.

This plan outlines our three-year (2023 – 2025) commitment to PC Bank’s accessibility efforts.

Access our Accessibility Plan

Accessibility Feedback

PC Bank welcomes feedback about this Accessibility Plan or the barriers encountered related to accessibility at PC Bank. We are committed to reviewing all feedback in a timely manner. If you choose to include your contact information, we will acknowledge your feedback in the same format that we receive it in. You may also choose to submit feedback anonymously.

Please use one of the contact methods below to provide your feedback. The person responsible to receive feedback on behalf of PC Bank is the SVP & GM Payment Products. Accessibility feedback submitted is shared with our PC Bank Accessibility Office and may be shared as required with other teams to respond to feedback. We are committed to keeping your privacy protected and information confidential - any personal information shared will be used and safeguarded in accordance with Loblaw Companies Limited Privacy Policy.

Any accessibility feedback shared will be considered for use to remove barriers at PC Bank. In addition, feedback will be aggregated and shared at a thematic level in our annual accessibility reports and retained in accordance with record keeping requirements.

Feedback process for colleagues - when providing feedback, please specify that it is related to accessibility

  • Anonymous option via our Integrity Action Line
  • By emailing or phoning our Human Resources team
  • Mail: PC Bank Human Resources department (600-500 Lakeshore Blvd. West, Toronto, ON M5V 2V9)

Feedback process for members of the public (including customers) - when providing feedback, please specify that it is related to accessibility

  • Phone: 1 866 246 7262
  • Webform: click here
  • Mail: SVP & GM Payment Products c/o PC Bank Accessibility Office (600-500 Lakeshore Blvd. West, Toronto, ON M5V 2V9)

Assistive Technology Application

President’s Choice Financial is working with eSSENTIAL Accessibility to make an assistive technology application available to customers who require assistance with typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

When you click on a link from our web pages, which leads to a third-party managed website, you may be subject to the privacy, copyright, security, and information quality policies of that website. We and our affiliates shall not be liable for any damages or injuries whatsoever arising out of or relating to the use of this web site or any web site linked to this web site, whether or not such damages or injuries might be foreseeable and whether or not we and/or any of our affiliates have been negligent.