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Why am I having trouble spending my points in-store?

If you are an Authorized User of a PC Financial Mastercard, you will not see or have access to your primary cardholder’s points balance unless the primary cardholder chooses to add you to their Household. Please speak to the primary cardholder of your account. Learn more about how to pool points and what creating a household is all about here.

If you still have trouble spending your points and you have already accepted the Terms and Conditions, please call 1 866 727 6468 for assistance.