How should I handle unsolicited calls or requests for information?

Protect Personal Information: Never provide personal details (name, address, birthdate, SIN, credit card, or banking information) to unsolicited callers or texters.
Hang Up on Demands: Your security is our priority. If you receive a communication (via phone, text, or email) demanding personal information, your one-time password (OTP), or immediate payment, please disengage immediately. It is crucial to remember that PC Financial® will never ask for your OTP during any outbound calls initiated by us.
Verify Identity: If someone claims to be from your financial institution, law enforcement, or a government agency, hang up and call them back using the official phone number (e.g., the number on the back of your PC Financial® card). Do not use contact information provided by the caller.
Research Organizations: Always verify the legitimacy of any organization before acting, especially for charities, collection agencies, or companies offering services.
Upfront Fees: Do not pay upfront fees when offered goods, services, or prizes. A key indicator of a scam is a demand for payment to receive something that should be free. In Canada, legitimate contest prizes are always free to accept – no fees or taxes are ever required.

Protect Personal Information: Never provide personal details (name, address, birthdate, SIN, credit card, or banking information) to unsolicited callers or texters.
Hang Up on Demands: Your security is our priority. If you receive a communication (via phone, text, or email) demanding personal information, your one-time password (OTP), or immediate payment, please disengage immediately. It is crucial to remember that PC Financial® will never ask for your OTP during any outbound calls initiated by us.
Verify Identity: If someone claims to be from your financial institution, law enforcement, or a government agency, hang up and call them back using the official phone number (e.g., the number on the back of your PC Financial® card). Do not use contact information provided by the caller.
Research Organizations: Always verify the legitimacy of any organization before acting, especially for charities, collection agencies, or companies offering services.
Upfront Fees: Do not pay upfront fees when offered goods, services, or prizes. A key indicator of a scam is a demand for payment to receive something that should be free. In Canada, legitimate contest prizes are always free to accept – no fees or taxes are ever required.

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